Owner Representation & Concierge
A local advocate who works
only for you.
When you can't be there, we are. We act as your local representative for independent oversight and verification — we are your on-the-ground coordinator for contractors, access, and anything else that needs handling locally.
How It Works
You define the relationship.
We work within it.
Our representation means you have a local agent who attends, coordinates, and acts on your behalf — with exactly the level of authority you define. Whether you need complete oversight or peace-of-mind, we handle everything, your way and on your schedule. We always remain one phone call away.
NewVita provides independent property manager audits for owners who want unbiased verification of how their property is being managed — a property manager audit Edmonton investors increasingly use to protect against undisclosed issues, deferred maintenance, and misreported conditions. As an independent property advocate, we have no relationship with your manager and no interest in their account of events.
- Absentee owners and investors with managed Edmonton properties
- Owners coordinating contractors, trades, and access
- Remote and out-of-province owners who need property management oversight
- Anyone who needs a local presence without competing interests
Live Operations View
Owner Representative — Active
Contractor Access & Oversight
Kessler & Sons Renovation Ltd.
- Contractor met on arrival
- Work scope confirmed against quote
- Progress observation — 2h 15m
- Completion verification pending
- Photo report — queued for delivery
- Invoice review before owner release
One Interest
Independent representation.
No exceptions.
We have no vendor relationships, no contractor partnerships, and no referral arrangements. When we attend your property or recommend a contractor, there is only one interest at play — yours.
No vendor relationships
We do not receive referral fees, commissions, or preferred rates from any contractor or service provider.
No contractor kickbacks
Every contractor recommendation is based solely on fit for your property — nothing else.
One interest: yours
Our financial relationship is with you — and only you. That is the entire business model.
What We Handle
Situations that require more than a phone call.
Some situations require authorized presence. We attend in your proxy, familiar with your property and with no interest other than yours. Every engagement is documented, photographed, and accompanied by a clear record of what was handled. When a matter requires attention and you can't be there, we can help.
Contractor, Trade & Delivery Access
A plumber has a two-hour window. An appliance is being delivered. You're not in the city. We attend in your place — access granted, work confirmed, property secured on departure.
- Technician met on arrival, access granted
- Work confirmed complete before departure
- Deliveries inspected for damage at receipt
- Timestamped entry and exit log on file
Insurance Adjuster & Appraisal Attendance
Your insurer sends an adjuster to document the property. Unrepresented, their record is the only record — no independent account of what was found or how the condition was characterized.
- Attending with full knowledge of the property
- Property history on record for the adjuster
- Independent photo documentation during visit
- Written report typically delivered the same day
Family, Guest & Household Staff Coordination
Your adult children are arriving Thursday. The property hasn't been opened in weeks. We prepare it before they arrive, meet them at the door, and check the condition when they leave.
- Property prepared and ready before arrival
- Met at the door, access coordinated
- Full availability throughout the stay
- Condition checked and secured on departure
Renovation & Project Progress
Work is underway. The final invoice arrives before you can get there. Without an independent record of what was completed, the contractor's account is the only account.
- Progress compared against the agreed scope
- Milestone photos taken and filed to you
- Discrepancies flagged before payment is released
- Written findings report after every visit
Independent Property Verification
Your property manager submits regular reports. Without an independent check, their account is the only account. We attend unannounced — no relationship with your property manager, no interest other than yours.
- Unannounced — no prior notice given
- Unfiltered photo and written account on file
- No relationship with your property manager
- Report sent to you exclusively
Municipal Compliance Matters
A bylaw compliance order carries a fixed deadline. If it passes unactioned, the city performs the work — billed at above-market rates, registered as a lien against the title. Orders are mailed to the property address. A local contact who receives and actions them promptly helps reduce the risk of escalation.
- Compliance notices received and actioned promptly
- Compliance notices received and actioned promptly
- Completion confirmed on site before we leave
- Full documentation filed to you after every action
Your Involvement
When something comes up, we're prepared.
Every engagement is scoped to what you need. When a situation requires formal attendance on your behalf, we confirm the authorization before the first visit. We operate within the limits you define — no further. Whether you prefer directing every action. Need a named contact on record to handle everything. Or anything in between, the threshold is yours to set.
You contact us when something comes up. We attend, handle it, and report back. Every action is traceable to your instruction. Nothing moves without it.
You review outcomes when they're ready — we handle everything in between. Trades, notices, and service providers go through us directly. Every outcome is documented and delivered to you.
You set the threshold — by scope, cost, or urgency. Routine situations are handled and reported. Significant decisions come to you before anything moves.
Your preferred protocol is confirmed at onboarding and can be adjusted at any time.
The Process
One call. The rest is handled.
Share the scope
Tell us the property, what needs handling, and how much involvement you want. We build around your preferences.
We execute
We attend, coordinate, and act. Contractors are met, access is managed, and every action is carried out to your instruction.
Project completion
Everything is finished to your standard before we leave. A final report — photos, outcomes, and notes — delivered within 48 hours.
Ongoing or on request
Keep us on retainer for continuous coverage, or call us when something comes up. The relationship works either way.
Accountability
Every interaction documented.
Every visit on record.
Every time we attend, coordinate, or act on your behalf — it is documented. Timestamped photos. Written findings. Contractor notes. Your visit history is an independent, dated record of what happened at your property and what we did about it.
- Timestamped photo reports after every visit
- Contractor interactions recorded and attached
- Complete visit history available on request
Owner Representation
Independent Verification Report
14 visits on record
287 photos
Contractor Work Verified
VerifiedDrywall repair inspected — scope completed as quoted. 4 photos attached.
Contractor Interview
On RecordSpoke with site lead. No outstanding permits. Next phase scheduled May 3.
Neighbour Report
ClearAdjacent property owner confirmed no noise issues or visible access concerns.
Photo Documentation
Actioned24 timestamped photos across all areas. Exterior, interior, contractor progress.
Related Services
Commonly paired with representation
Vacant Property Monitoring
Exterior and interior checks with timestamped photo reports after every visit.
Learn moreInsurance Compliance Monitoring
Scheduled compliance visits and documentation that keep your vacant property coverage intact.
Learn moreEstate Concierge & Representation
On-site estate presence, asset documentation, and full vendor coordination for estate properties.
Learn moreGet Started
Your property, our priority.
One conversation is all it takes.